Shedd Aquarium looks to slice energy bill









Bob Wengel's job at Shedd Aquarium makes your typical thermostat war seem laughable.


For him, keeping everybody comfortable means manufacturing a 2 p.m. sunset for penguins attuned to the daylight rhythms of South America. It means maintaining 3 million gallons at a cool 58 degrees for blubber-laden whales while also satisfying tiny neon fish that won't tolerate less than 78 degrees.


"The first thing you've got to make sure is that your animals are happy," said Wengel, Shedd's vice president of facilities. "Then, your guests come next and, after that, the people who work here."





Until now it has also meant forking over $1.4 million for electricity and $154,000 for natural gas each year.


The Chicago cultural institution is in the early stages of a massive energy overhaul aimed at cutting energy consumption by half at the 83-year-old building. Under a plan developed pro bono by a public-private consortium, Shedd plans to swap out light bulbs, buy solar panels and sell "negawatts" (getting paid to power down) to the electrical grid to achieve its goal by 2020.


The idea: To create a road map other cultural institutions can follow.


"What we're talking about is bigger than the Shedd," said Mark Harris, president and CEO of the Illinois Science and Technology Coalition, which led the consortium that developed Shedd's energy saving plan.


The task won't be easy. Keeping 32,500 animals healthy, happy and well-lit takes a lot of, well, energy. Part zoo, part art space, the building is a life-support system for 1,500 species operating under the parameters of just about every time zone on the planet. Lighting clings to nearly every floor, ceiling and exhibit, mimicking sunlight, guiding visitors and attractively framing columns.


Most days a small ocean of water is chilled or run through heat exchangers, with excess heat released through cooling towers on the aquarium roof.


Staff members bike to work, diligently compost and exchange unwanted items instead of trashing them, and for years the aquarium has tracked its energy use and made changes where appropriate. Still, the energy consumed at Shedd has it claiming the carbon footprint of an endless 2,200-car traffic jam.


"If you ask me — 'What is sustainability?' — to someone like me who runs a facility, it's energy, waste, water," Wengel said.


In 2011, Shedd used so much energy that, if harnessed, it could power nearly 1,500 homes for a year.


If done right, Shedd's energy-shaving work will be mostly invisible.


Discerning visitors may notice a lighting change in Shedd's main entrance, where 600 light bulbs in the aquarium's octopuslike chandeliers were fitted this week with highly efficient LED bulbs, a change that will cut $7,000 a year off its electricity bills.


The sunlight that appears to grace the colorful, bustling exhibit of 450 reef dwellers just inside the main entrance is actually six LED lights that were first tested for their ability to mimic natural light.


"The solar on the rooftop will be visible," said Tom Hulsebosch, managing director for energy and utilities for West Monroe Partners in Chicago, the consulting firm that helped create Shedd's energy road map. "They might notice the subtlety of the LED lighting, but a lot of it is really behind the scenes."


Shedd's goal is to create an intelligent aquarium that is constantly communicating its energy needs to Wengel and his staff. That means letting them know in real time if a system is using more power than usual and where inefficiencies lie in everything from HVAC systems to life-support pumps.


According to the road map the coalition developed, the aquarium plans to participate in a program that pays big energy users to power down on days when the electric grid is strained by demand from air conditioners. But first that means finding out what in the aquarium can be safely powered down.


To start with, Shedd is installing individual meters on everything from lighting systems to chillers so it can track and analyze how and when energy is being used. From there it can determine which systems could safely be powered down without harming the animals or causing a disruption to patrons, and which could be used or timed differently to save money.


"They cannot compromise experience both on the visitor's side and on the animal side, and they cannot compromise performance because they have a life-support system they have to maintain. So just the fact that they can do this, with those huge barriers, is an incredible example," said Karen Weigert, chief sustainability officer for the city of Chicago, which worked with a coalition that developed the energy plan. Also part of the coalition were the Institute for Sustainable Energy Development and Citizens Utility Board.


The aquarium would simultaneously switch to a pricing scheme that rewards it for using the most energy at the times of day when demand is lowest and electricity prices are cheaper.


Also on the docket: solar panels with batteries for storing excess energy that could be sold back to the electric grid in the same way that power plants sell their power.


The plans are in line with that of Illinois, which in October 2011 approved a 10-year, $2.6 billion upgrade to the electrical grid that serves Shedd and the rest of the Chicago area. Half of that is being spent to create a smart grid that, according to ComEd, will bring 100-year-old electrical grid technology into the digital age, automatically reporting problems, rerouting power and eliminating the need for meter readers.


With a smart grid, Shedd could power up some systems while powering down others, and sell or buy electricity from the grid in real time according to the demands of the electrical grid.


To pay for these changes, Shedd plans to seek government grants and private donations. In time, say coalition members, those investments will reap dividends, financially, educationally and environmentally.


"The Shedd's in a unique position. It's been there for 100 years and it's going to be there for another 100 more; so, when you look at a 15-year return on investment, that's not too bad," Hulsebosch said.


jwernau@tribune.com





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New purported Galaxy Note 8.0 images confirm S-Pen support







Earlier this week, images that were purportedly of Samsung’s (005930) upcoming Galaxy Note 8.0 tablet leaked onto the Web. The slate looked like an oversized Galaxy S III smartphone and included the company’s physical home button, which had perviously been omitted from earlier Galaxy tablets. French blog Frandroid posted additional images of the tablet on Friday that confirmed it will include an S-Pen stylus, similar to the Galaxy Note II and Galaxy Note 10.1.


[More from BGR: Sony’s PS Vita: Dead again]






[More from BGR: The Boy Genius Report: Apple’s iMac takes desktop crown]


The Galaxy Note 8.0 is rumored to be equipped with a 1280 x 800 pixel resolution display, 1.6GHz quad-core processor and a 5-megapixel rear camera. The slate is also believed to include 2GB of RAM, 16GB of internal storage, a microSD slot and Android 4.2.


Samsung is expected to announce the Galaxy Note 8.0 tablet next month at Mobile World Congress in Barcelona.


This article was originally published on BGR.com


Wireless News Headlines – Yahoo! News





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Wrigley rooftops offer to let Cubs sell ads on their buildings

Representatives of the Wrigleyville Rooftops Association proposed a plan to erect LED billboards on rooftops and share revenue with the Chicago Cubs. (Chris Walker, Chicago Tribune)









The relationship between the Chicago Cubs and the rooftop businesses overlooking Wrigley Field sounds about as bitter as the Cubs-Cardinals rivalry.

George Loukas, who owns three rooftop clubs and other businesses in the North Side Wrigleyville neighborhood, threatened to sue the the team if it erects billboards in the outfield that block rooftop views into the stadium.






"We have a right to defend our position," Loukas said Friday. "Yes, we would go to court."

He made his comments a news conference he and other rooftop owners held to present to the public an alternative to outfield signs the Cubs say they want to help pay for a $300 million renovation of the 99-year-old ballpark. They offered to let the Cubs place signs on their buildings and forego all the revenues the signs would generate.

But the Cubs did not warmly receive the proposal.

"If the rooftop owners have a new plan, they would be well advised to discuss it with the team instead of holding press conferences, because a deadline is fast approaching for the team and the city of Chicago to move forward," said Dennis Culloton, a spokesman for the owners of the Cubs.

The team's response upset the rooftop owners, who say they presented a general outline of their plan three months ago in a private meeting with Cubs' officials as well as at a meeting the local alderman held Wednesday night that team representatives attended.

The owners of the 16 rooftop clubs, who share a portion of their tickets sales with the team, contend the new signs will put them out of business.

The dispute threatens to hold up a deal that the team is negotiating with Mayor Rahm Emanuel's administration to modernize the "Friendly Confines" without tax dollars. The Cubs seek to amend city ordinances that regulate team operations, from the number of night games to the number of ads in the ballpark. Without the zoning and landmark restrictions, the team's owners say they will pay for a long-overdue face-lift of their stadium.

Despite a record of futility on the field, the Cubs remain a huge draw primarily because of the intimacy, charm and distinctive urban setting of Wrigley Field. But the Ricketts family, who bought the team in 2009, say the oldest stadium in the National League is in desperate need of makeover to improve player and fan amenities.

The family's renovation project includes a structural overhaul that would expand concourses, increase restroom capacity and create a new player clubhouse. The family wants to grow revenues from the stadium by adding restaurants, lounges, club seats, concession areas and expanding luxury suites. The owners showed renderings of the changes at the Cubs Convention last weekend.

The owners also want to install more and bigger signs but haven't provided details about where they would be placed. The most obvious, and lucrative, position would be along the back of the bleachers, which could potentially block the bird's-eye views from the rooftops. Without those views, the rooftop business don't have much to sell, Loukas said.

"I don't think you would spend $5 to go sit up on a rooftop to look at the back of a billboard," Loukas said.

The rooftop owners have a lot to lose. In 2004, the rooftop owners and the Cubs settled a lawsuit by striking a 20-year deal that allowed the clubs to keep operating while paying the team 17 percent of their sales.

The rooftop owners used the security of the agreement to spend millions of dollars renovating their buildings and increasing capacity. Beth Murphy, owner of the Murphy's Bleachers bar and rooftop, said the royalty collectively amounts to $3.5 million to $4 million a year for the Cubs. Overall seasonal revenue for the rooftops appears to be about $23 million.

"There's a reason that the Cubs pull (in crowds)," Murphy said. "I believe it's the synergy between the neighborhood and the ballpark."

The rooftop owners, who have united to form a loosely knit association, say new signs in the outfield would not only violate their contract with the team but also the landmark status that was placed on Wrigley Field in 2004.

They proposed to let the Cubs sell advertising on their buildings that would been seen on several digital screens. The rooftop owners hired a marketing consultant who calculated that rooftop signs would generate $10 million to $20 million in annual revenue.

But Culloton said the team would bring in more money from advertising atop the back wall of the bleachers. Chicago Tribune parent Tribune Co. owns 5 percent of the Cubs.

Ald. Tom Tunney, 44th ward, said "The advertising proposal from the rooftops can be part of the larger picture for preserving Wrigley," he said.

The mayor's office reiterated what Emanuel said earlier in the week that he would like all parties to work together to craft a solution.

But that may be difficult given the feelings of resentment some rooftop owners have for the Cubs. When asked if he feels the team is trying to diminish the value of the rooftop properties so they could eventually acquire them, Loukas said, "Absolutely, absolutely."

Twitter @ameetsachdev

asachdev@tribune.com





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Dr. Phil to interview alleged girlfriend hoaxer






NEW YORK (AP) — Dr. Phil McGraw has booked the first on-camera interview with the man who allegedly concocted the girlfriend hoax that ensnared Notre Dame football star Manti Te’o.


A “Dr. Phil Show” spokesperson confirmed on Friday the interview with Ronaiah Tuiasosopo (roh-NY-ah too-ee-AH’-so-SO’-poh), the man accused of creating an online persona of a nonexistent woman who Te’o said he fell for without ever meeting face-to-face.






The ruse was uncovered last week by Deadspin.com, which reported that Tuiasosopo created the woman, named Lennay Kekua, who then supposedly died last September.


No further details of the “Dr. Phil” interview, including its airdate, were announced.


This interview follows the first on-camera interview with Te’o conducted this week by Katie Couric.


Entertainment News Headlines – Yahoo! News





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Europe: Germany: Funds for Global Health Fund Reinstated





Signaling that it was pleased with changes in the Global Fund to Fight AIDS, Tuberculosis and Malaria, Germany announced Thursday that it would reinstate the annual pledge of 200 million euros (about $267 million) it had made since the fund’s early days. In 2011, Germany temporarily held back half its contribution and threatened to hold back future funds in protest against inefficiencies, thefts by some grantee countries and infighting among the fund’s top executives. Other contributions dried up, forcing the fund to cancel a planned round of grants. Since then, both the fund’s executive director and inspector general have departed, and it was run for one year by a Brazilian banker; he devised an overhaul of the grant-making process that is to take effect next month. In November, Dr. Mark Dybul, the Bush administration’s global AIDS czar, became the new executive director. The fund recently announced that it cut its operating expenses by 5 percent in 2012 while still making 26 percent more in grants than it did in 2011. Of the grants that had been audited, Dr. Dybul said, only 0.5 percent had been lost to fraud. The fund plans a new fund-raising round for later this year. The United States is the fund’s largest supporter, providing roughly a third of its budget.


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S&P tops 1,500 in biggest rally since 2004










NEW YORK (Reuters) - The Standard & Poor's 500 index closed above 1,500 for the first time in more than five years on Friday as strong earnings reports, including Procter & Gamble's, helped the benchmark extend its rally to eight days.

The winning streak is the longest in eight years and left the S&P 500 about 4.1 percent away from its all-time closing high of 1,565.15 on October 9, 2007.






The equity market's strong start this year has been attributed to solid corporate results, an agreement in Washington to extend the government's borrowing power, encouraging signs from the global economy and seasonal inflows into stocks.

Procter & Gamble shares led the Dow and S&P higher with a 4 percent gain to $73.25 after the world's top household products maker's quarterly profit soared past expectations. The company also raised its sales and earnings outlook for the fiscal year.

Sales of new U.S. single-family homes fell in December but rose in 2012 to the highest level since 2009, a sign the U.S. housing market turned a corner last year.

"Economic data in the U.S. has been trending higher, albeit modestly. Things are incrementally better," said Quincy Krosby, market strategist at Prudential Financial in Newark, New Jersey.

The Dow Jones industrial average rose 70.65 points or 0.51 percent, to close at 13,895.98. The S&P 500 gained 8.14 points or 0.54 percent, to 1,502.96. The Nasdaq Composite added 19.33 points or 0.62 percent, to end at 3,149.71.

The S&P 500 closed at its highest since December 10, 2007, and the Dow ended at its highest since October 31, 2007.

Apple shares dropped 2.4 percent to $439.88, and the iPhone maker lost its coveted title as the largest U.S. company by market capitalization to Exxon Mobil Corp .

Apple's market cap fell to $413 billion, down roughly $250 billion from its September peak. Apple's fall is about equal to the entire value of Google Inc .

"The market was able to move forward despite deterioration in Apple and that's also a positive," Prudential Financial's Krosby said.

There was heavy volume in Apple shares as it hit its session low shortly before the closing bell. The stock dropped by as much as $7, to $435 from $442, within the span of one second during the last minute of trading.

More than 50 orders were executed on NYSE Arca at $435 a share, according to Thomson Reuters time-and-sales data, in blocks as small as 100 shares and as large as 10,494 shares.

Adding to the overall bullish tone in the market, German business morale improved for a third consecutive month in January to its highest in more than six months. In addition, European banks said they will repay the European Central Bank much more than expected of the loans the bank gave them during the crisis.

"Good news in credit markets helps set the stage for (more investment in) riskier assets," Krosby said.

For the week, the Dow rose 1.8 percent, the S&P 500 gained 1.1 percent and the Nasdaq added 0.5 percent. It was the fourth straight week of gains for all three indexes.

Helping to lift the Nasdaq on Friday, Starbucks rose 4.1 percent to $56.81 after the coffee retailer reported stronger-than-expected sales in the United States and Asia. {ID:nL1N0ATH04]

Netflix added 15.5 percent to $169.56, following its massive 42.2 percent jump on Thursday after the company announced a surprising jump in subscribers to its video streaming service.

Thomson Reuters data through Friday showed that of the 147 S&P 500 companies that have reported earnings so far, 68 percent exceeded expectations. Since 1994, 62 percent of companies have topped expectations, while the average over the past four quarters stands at 65 percent.

Halliburton Co shares jumped 5.1 percent to $39.72 after the world's second-largest oilfield services company reported higher-than-expected earnings and sales for the fourth quarter.

About 6.4 billion shares changed hands on the New York Stock Exchange, the Nasdaq and NYSE MKT, below the daily average during January 2012 of about 6.93 billion shares.

On the NYSE, more than three issues rose for every two that fell. On the Nasdaq, five stocks advanced for every four that declined.

(Reporting by Rodrigo Campos; Editing by Kenneth Barry and Jan Paschal)

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DUST 514, Online Shooter Set in EVE Online Universe, Enters Open Beta






First announced in 2009, CCP Games’ online first-person shooter tie-in to its popular sci-fi MMO, EVE Online, was finally released as an open beta on Tuesday. Called DUST 514, it allows PlayStation 3 owners to play in the same world as EVE Online, fighting ground battles while EVE Online pilots contest star systems. The results of DUST 514 matches affect worlds and in-game corporations in EVE Online, and EVE Online players can even use starship weaponry to bombard the planets DUST 514 matches take place on.


Introducing New Eden






EVE Online and DUST 514 take place in a distant star cluster called New Eden. In a scenario sort of like ” Stargate” meets ” Star Trek: Voyager,” human space explorers found themselves trapped in New Eden, impossibly far from Earth, after using a one-way portal. Many thousands of years later, their descendants have formed completely new nations and ethnicities, and fight each other in space and on the ground over resources or ideology.


The most difficult MMO ever?


Widely regarded as very difficult — a popular infographic depicts EVE’s learning curve as a sheer cliff littered with stick figure bodies — EVE Online is also known for its byzantine politics, which take place completely between players. Player-run alliances sink years into building enormous spacecraft, which can vanish in a single battle or thanks to one person’s treachery.


A study in contrasts


DUST 514 is only available on the PlayStation 3 console, whereas EVE Online is for Windows PCs and Macs. DUST 514 is free to play and has no monthly fee, while EVE costs money to start and up to $ 14.95 per month (although there’s an expensive in-game item which can be used to offset this fee). But perhaps the biggest contrast is the level of commitment required. Instead of managing a whole spacecraft and needing to keep track of where it’s docked, DUST 514 players can just jump into instant battles, and are rewarded with experience and in-game currency each time.


Since the two games were linked together just a few weeks ago, however, EVE Online politics are beginning to affect DUST 514, and groups of players are getting drawn into its conflicts — or being sent by EVE in-game alliances to fight for them.


A work in progress


DUST 514 still bears the “beta” tag, and the end-user license agreement reminds players of this, even pointing out that CCP Games may choose to reset players’ gear and experience points at some time in the future. It has a very limited number of planet environments and only two styles of play, which basically amount to capture the flag and team deathmatch. CCP continues to develop DUST, however, promising that even more content will be available in the future.


Jared Spurbeck is an open-source software enthusiast, who uses an Android phone and an Ubuntu laptop PC. He has been writing about technology and electronics since 2008.


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Quinn signs sex-abuse education mandate

Teachers across Illinois will begin teaching their students on how they can protect themselves against sexual abuse and assaults. (WGN - Chicago)









After watching Gov. Pat Quinn sign into law a new mandate for child sex-abuse education in Illinois schools, the woman behind that measure will be hitting the road to push the cause nationwide.


On Thursday, Quinn signed "Erin's Law" at the Children's Advocacy Center of North and Northwest Cook County in Hoffman Estates. That's where, 14 years ago, a then-13-year-old Erin Merryn first spoke up about sexual abuse she had endured.


"You do not know how joyous this is for me, how hard I've worked for this," Merryn said of the law, which extends state-mandated sexual abuse and assault awareness and prevention efforts to elementary and middle schools. Previously, only high schools were required to teach it.








Although it's an unfunded mandate, Merryn, 27, said the law lets school districts decide how to implement it. Districts can choose either to use and pay for existing research-based curriculum, or train teachers on how to educate their students.


"Schools don't just need to hire someone to come in (from) outside the school," Merryn said. "You've got the staff right there that you already pay that are capable of teaching this, with the proper training."


Rep. Fred Crespo, D-Hoffman Estates, said "Erin's Law" is the first unfunded school mandate in two years. Crespo, vice-chair for the Elementary and Secondary Education Committee, said unfunded mandates are always a concern and an issue.


"We're very convinced we just need to make this happen," Crespo said. "We have other unfunded mandates. Somehow the school districts do manage a way to do those things."


With children as young as preschoolers, the education will be tailored for age appropriateness, Merryn said. For some, it could be as simple as teaching them to whom they could turn if they feel uncomfortable.


Lawmakers at the event praised Merryn for having the courage to quit her job as a youth and family counselor in 2010 to take on a national awareness campaign. Merryn became devoted to the cause after being sexually abused as a child between the ages 6 to 8, and again from age 11 to 13.


Merryn's campaign also focuses on support for child advocacy centers, ending stigma about sex abuse and reminding adults to be aware and to act.


At the bill signing, Quinn invited Merryn to a national governor's meeting next month. The Schaumburg native and author is working to get similar laws passed in all 50 states. It took Merryn three years to get the Illinois state law passed. She had tears in her eyes as she accepted Quinn's invitation, saying: "You will save me many, many years."


saho@tribune.com





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The New Old Age Blog: Grief Over New Depression Diagnosis

When the American Psychiatric Association unveils a proposed new version of its Diagnostic and Statistical Manual of Mental Disorders, the bible of psychiatric diagnoses, it expects controversy. Illnesses get added or deleted, acquire new definitions or lists of symptoms. Everyone from advocacy groups to insurance companies to litigators — all have an interest in what’s defined as mental illness — pays close attention. Invariably, complaints ensue.

“We asked for commentary,” said David Kupfer, the University of Pittsburgh psychiatrist who has spent six years as chairman of the task force that is updating the handbook. He sounded unruffled. “We asked for it and we got it. This was not going to be done in a dark room somewhere.”

But the D.S.M. 5, to be published in May, has generated an unusual amount of heat. Two changes, in particular, could have considerable impact on older people and their families.

First, the new volume revises some of the criteria for major depressive disorder. The D.S.M. IV (among other changes, the new manual swaps Roman numerals for Arabic ones) set out a list of symptoms that over a two-week period would trigger a diagnosis of major depression: either feelings of sadness or emptiness, or a loss of interest or pleasure in most daily activities, plus sleep disturbances, weight loss, fatigue, distraction or other problems, to the extent that they impair someone’s functioning.

Traditionally, depression has been underdiagnosed in older adults. When people’s health suffers and they lose friends and loved ones, the sentiment went, why wouldn’t they be depressed? A few decades back, Dr. Kupfer said, “what was striking to me was the lack of anyone getting a depression diagnosis, because that was ‘normal aging.’” We don’t find depression in old age normal any longer.

But critics of the D.S.M. 5 now argue that depression may become overdiagnosed, because this version removes the so-called “bereavement exclusion.” That was a paragraph that cautioned against diagnosing depression in someone for at least two months after loss of a loved one, unless that patient had severe symptoms like suicidal thoughts.

Without that exception, you could be diagnosed with this disorder if you are feeling empty, listless or distracted, a month after your parent or spouse dies.

“D.S.M. 5 is medicalizing the expected and probably necessary process of mourning that people go through,” said Allen Frances, a professor emeritus at Duke who chaired the D.S.M. IV task force and has denounced several of the changes in the new edition. “Most people get better with time and natural healing and resilience.”

If they are diagnosed with major depression before that can happen, he fears, they will be given antidepressants they may not need. “It gives the drug companies the right to peddle pills for grief,” he said.

An advisory committee to the Association for Death Education and Counseling also argued that bereaved people “will receive antidepressant medication because it is cheaper and ‘easier’ to medicate than to be involved therapeutically,” and noted that antidepressants, like all medications, have side effects.

“I can’t help but see this as a broad overreach by the APA,” Eric Widera, a geriatrician at the University of California, San Francisco, wrote on the GeriPal blog. “Grief is not a disorder and should be considered normal even if it is accompanied by some of the same symptoms seen in depression.”

But Dr. Kupfer said the panel worried that with the exclusion, too many cases of depression could be overlooked and go untreated. “If these things go on and get worse over time and begin to impair someone’s day to day function, we don’t want to use the excuse, ‘It’s bereavement — they’ll get over it,’” he said.

The new entry for major depressive disorder will include a note — the wording isn’t final — pointing out that while grief may be “understandable or appropriate” after a loss, professionals should also consider the possibility of a major depressive episode. Making that distinction, Dr. Kupfer said, will require “good solid clinical judgment.”

Initial field trials testing the reliability of D.S.M. 5 diagnoses, recently published in The American Journal of Psychiatry, don’t bolster confidence, however. An editorial remarked that “the end results are mixed, with both positive and disappointing findings.” Major depressive disorder, for instance, showed “questionable reliability.”

In an upcoming post, I’ll talk more about how patients might respond to the D.S.M. 5, and to a new diagnosis that might also affect a lot of older people — mild neurocognitive disorder.

Paula Span is the author of “When the Time Comes: Families With Aging Parents Share Their Struggles and Solutions.”


This post has been revised to reflect the following correction:

Correction: January 24, 2013

An earlier version of this post misspelled the surname of a professor emeritus at Duke who chaired the D.S.M. IV task force. He is Allen Frances, not Francis.

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United to cut 600 front-office jobs









United Continental Holdings Inc. will cut about 600 front-office jobs through voluntary and involuntary cuts, the company said Thursday as it announced disappointing financial losses for 2012.

The world's largest airline did not detail where cutbacks will take place, but Chicago is likely to be most affected considering the corporate headquarters and network operations center are in downtown Chicago and that Chicago O'Hare airport is one of the airline's largest hubs.

The job cuts were announced Thursday morning during a conference call about the airline's profits. United officials said they were disappointed in the airline company's 2012 performance and pledged to improve in 2013, both in financial performance and the airline's operational reliability.

They said they intend to win back corporate customers who defected to other airlines last year when the airline experienced periods of poor on-time performance and high cancellations rates. The operational problems, which have abated since the fall, stemmed from numerous computer-related glitches after the airline merged United and Continental customer reservation systems onto a common platform last March.

United CEO Jeff Smisek called 2012 "the toughest year of our merger integration," but that the airline was "back on track."

"Despite our integration pains, we accomplished an enormous amount and we are now in a position to go forward as a single carrier and compete effectively on a global scale," he said. "Our operations are running smoothly. Our many product improvements are rolling out and our customer satisfaction scores are climbing."

Smisek also said the airline maintains its confidence in the Boeing 787 Dreamliner, which was grounded in the U.S. and elsewhere after numerous glitches, including a serious fire hazard with its lithium ion batteries.

He said he had confidence in the airplane and "Boeing's ability to fix the issues just as they have done on every other new aircraft model they've produced."

Smisek said he has no indication on when the Federal Aviation Administration will allow the planes to fly again, including Dreamliner on a route between Chicago and Houston. Boeing is also based in Chicago.

United, the only U.S. carrier currently operating 787 planes, has six Dreamliners. Smisek said the company expects to take delivery of two additional 787s in the second half of this year.

EARNINGS

United Continental said it lost $723 million in 2012, or $2.18 per share. Excluding special charges of $1.3 billion, mostly related to merging United and Continental, the company earned $589 million, or $1.59 per share, meeting Wall Street analyst expectations.

In the fourth quarter, United lost $620 million, or $1.87 per share, compared with a loss of $138 million, or 42 cents per share, in the same quarter a year earlier.

It took charges of $430 million in the quarter, with much of that tied to paying off pension debt and costs for systems integration and training and severance. Excluding items, United said the 2012 quarterly loss was 58 cents a share, compared with a 61 cent loss expected by analysts on average, according to Thomson Reuters I/B/E/S.

Revenue fell 2.5 percent to $8.7 billion.

Superstorm Sandy, which barreled through the U.S. Northeast in late October, reduced revenue by about $140 million and profit by about $85 million in the fourth quarter. The storm caused shutdowns at major New York area airports, including New Jersey's Newark Liberty International where United operates a major hub.

CUSTOMER SERVICE

Customer service will be a larger focus for the airline, Smisek said during the conference call.

That focus includes a comprehensive customer service training program for airport agents, contact center agents and flight attendants, he said. It will also roll out a program called "It's Our Job," a companywide approach to customer service "that clearly explains our customer service standards and expectation for front line coworkers," Smisek said.

It will also include an expanded recognition program to reward employees for outstanding service, collecting more customer-satisfaction data and roll out of a new set of tools for airport agents, he said.

JOB CUTS

As far as the job cuts, they will not affect unionized workers, such as pilots, flight attendants and airport ground workers, a spokeswoman said. The airline in December reduced the officer ranks by several positions, representing 7 percent of managers with titles of vice president and higher. It will reduce management and administrative staff by 6 percent through voluntary and involuntary cuts and not filling empty positions.

Those cuts will begin in early February, Smisek said in a letter to employees Thursday morning.

gkarp@tribune.com

 
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